Privacy Policy

Last Updated: 22/06/2026

At Healing Space Physiotherapy & Rehabilitation (“Healing Space”, “HSPR”, “we”, “our”, or “us”), we respect your privacy and take reasonable steps to protect your personal information.

This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit HSPRhealth.com, contact us, or book an appointment.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

Full name
Phone or WhatsApp number
Email address
Appointment details
Service requests
Symptoms or health concerns shared through forms or WhatsApp

We only collect information necessary to provide our services.

2. How We Use Your Information

We use your information to:

Book and manage appointments
Respond to enquiries
Contact you regarding treatment or home visits
Confirm schedules and follow-ups
Improve our website and services
Provide better patient support

We will never use your information for unrelated purposes.

3. Patient Health Information

Any health information you share with us is treated as confidential.

This information is only used to understand your condition, plan appropriate treatment, and improve your overall patient experience.

Please avoid sharing unnecessary sensitive information through public channels.

4. WhatsApp Communication

Healing Space uses WhatsApp as a communication channel for appointments and enquiries.

By contacting us through WhatsApp, you agree that we may communicate with you regarding:

Appointment confirmations
Scheduling updates
Follow-up messages
Service-related information

Please remember that WhatsApp is a third-party platform with its own privacy policies.

5. Home Visit Services

When booking home physiotherapy visits, we may collect additional information, such as:

Home address
Preferred visit time
Location details required for scheduling

This information is used only to deliver home physiotherapy services.

6. Website Analytics & Cookies

Our website may use cookies and analytics tools to understand how visitors use the website.

This information may include:

Device type
Browser type
Pages visited
Time spent on pages

This data helps us improve website performance and user experience.

We do not use cookies to collect sensitive personal information.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared when necessary with trusted service providers that help us operate our website or business.

We may also disclose information if required by law.

8. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.

However, no website or online system can guarantee complete security.

9. Your Rights

You may request to:

Access your information
Correct inaccurate information
Update your information
Request deletion of your information where applicable

To make a request, please contact us through WhatsApp.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

We encourage users to review their policies separately.

11. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page.

12. Contact Us

Healing Space Physiotherapy & Rehabilitation

📍 Souvenir Arcade, High Court Road, Gulrez Housing Scheme, Rawalpindi, Pakistan

🏠 Home Physiotherapy Visits Available Across Rawalpindi & Islamabad

📱 WhatsApp: 0328-9558182

🌐 HSPRhealth.com